Clients are increasingly demanding higher quality services, faster response times, and greater flexibility from contract cleaners. Meeting these expectations while remaining profitable can be challenging. These are some of the key reasons why you should adopt a strategic approach to service. Time spent on repair and maintenance issues for machines is time that could be better spent on growing the business.

Spot problems before they arise
One of the major challenges in the cleaning industry is keeping the machines running day in and day out. Uptime is everything and breakdowns are critical for your business, leading to halted production and significant costs. That’s why it’s crucial to identify problems before they arise. Proactive maintenance and timely repairs are the keys to reducing downtime and improving long-term performance, which leads to the point: A service solution is not a cost; it's an investment that preserves the value of your equipment and acts as insurance against operational breakdowns.

Service should provide peace of mind
A service agreement should be tailored to your business with exactly the service level your company needs. At Nilfisk, we offer distinct service packages that provide ideal support for operations of any scale. Each package leverages the expertise of Nilfisk-certified technicians and original-quality spare parts from our own warehouses, helping you control maintenance costs while safeguarding the performance you’d expect from Nilfisk equipment. This means you can be confident that all operational aspects are taken care of, freeing up time to focus on other important business matters.

Subscription: A new trend in the cleaning industry

Offering financial flexibility, operational efficiency, enhanced convenience and transparency, the trend of adopting subscription solutions for equipment is expected to grow across the cleaning sector in the coming years, according to Luis Prato, Project Director Opex solutions at Nilfisk.

It’s all about being agile
Subscription models allow you to access advanced cleaning technology without hefty upfront costs, providing flexibility to scale operations based on changing needs. With constant advancements in cleaning tech, like smart devices and robotics, it's challenging for businesses to invest in the latest equipment continuously. Furthermore, subscription packages often include maintenance and service agreements. This not only relieves businesses of equipment upkeep duties but also provides deeper insights into their operations than ever before.

Meet the demands of tomorrow
Luis Prato elaborates. “In reflecting on the transformative shift towards subscription-based models in the cleaning industry, it's clear that this evolution offers numerous benefits, including enhanced financial stability for companies and greater satisfaction for customers. However, it also presents challenges that necessitate a highly adaptable and innovative approach from businesses," explained Luis Prato. "Looking forward, the integration of technologies like IoT and data analytics will be crucial in driving operational efficiencies and personalization, ensuring that the industry not only meets the demands of today but is also well-prepared for the expectations of tomorrow's consumers”.

Get a partner you can rely on
To provide excellent service to your customers, you need excellent service yourself. That's why you don't just need a supplier of cleaning machines. You need a reliable partner who has your back – no matter what happens and when it happens. At Nilfisk, we aim to be your trusted partner every step of the way. Our technicians, equipped with training and certification backed by decades of industry knowledge and experience, are the cornerstone of our commitment to exceptional service. We've got your back, allowing you to focus on growing your business and taking care of your customers.