What kind of personal data does Nilfisk process and why do we process it?

• Types of persons whose data we process (Data Subjects): Customers visiting our websites to browse or buy products.
• Types of personal data Nilfisk processes:
  • Names, and billing addresses
  • E-mail or IP addresses
  • Credit Card and bank account details
  • Passwords and usernames

Processing legal basis – Nilfisk’s legitimate business interests (Art. 6.1(f)) based on your purchase:

Nilfisk processes this personal data to:

• Sell, deliver, maintain and service the products we sell,
• Track and communicate regarding purchase orders, including delivery to your address;
• Invoice and process your payments,
• Communicate with you to provide service and maintenance of the products you buy,
• Comply with applicable regulatory requirements, e.g. reporting to tax authorities, Customs, health and safety agencies, environmental authorities, enforcement agencies,
• Address complaints, legal issues and claims involving our products,
• Provide current or prospective customers with information about Nilfisk’s products and services, e.g. in newsletters and other marketing information, subject to any required opt-in and opt-out options (Your consent to receive such information (Art. 6.1(a));
• Enhance Nilfisk’s website’s functionality and user experience using Cookies,
• Unsolicited commercial contacts and direct marketing communications, e.g., providing information on similar products when someone browses products on our websites or purchases a product, subject to opt-out options,
• Request and process your reviews of our products and services, and;
• Generate statistics and other anonymized information to enhance products and service.

Nilfisk retains your data for as long as operationally or legally necessary (Art. 5.1(e)), including:

• Up to ten (10) years after we are in contact about our business relationship;
  • To provide service and maintenance and maintain relevant business related data;
  • In case legal claims, disputes or other legal disagreements between us arise;
• Until you instruct us to delete your data, which we will do subject to retaining data necessary for relevant business purposes, e.g. accounting, service, legal requirements and legal claims, or;
• Up to 10 years after an actual or potential legal dispute or claim involving a business partner ends.
• Longer periods as required by applicable laws and regulations, e.g., health and safety. ​

Nilfisk obtains personal data from you (Art. 13).​

If you want to learn more about requesting and receiving newsletters or direct marketing communications, click https://shop.nilfisk.com/r (bottom of the page)​